ESG

Home » ESG

As a company, Ambassador Services are continually searching for initiatives to help improve our own carbon footprint and closely monitor our impact on the environment.

Cleaning materials and equipment

At Ambassador Services, we acknowledge the significant impact our operations have on the environment, the communities we serve, and our responsibilities to our employees, suppliers, and stakeholders. To address these responsibilities, we have developed a robust Environmental, Social, and Governance (ESG) strategy. This strategy is designed to:

Minimize our environmental footprint through sustainable practices.
Enhance our social contributions by supporting the communities we work in.
Demonstrate ESG leadership across the sectors we operate in, setting an example for others to follow.

By prioritising these principles, we strive to create a positive and lasting impact while maintaining the highest standards of corporate responsibility.

As a company, maintaining and exceeding our sustainability goals is a core priority. We achieve this by implementing and adhering to eco-friendly strategies throughout our operations. These practices not only reduce our environmental impact but also position us to extend the same sustainable solutions to our clients. By doing so, we contribute to the well-being of the wider community and actively promote sustainable development within our clients’ offices and operations.

Environmental Management Accreditation

We are independently assessed and have maintained our ISO 14001 – ‘Operates an Environmental Management System’ ISO 14001:2015 is the internationally recognised standard for environmental management systems. It provides a framework for Ambassador to design and implement an environmental management system, and continually improve our environmental performance. By adhering to this standard, Ambassador can ensure we are taking proactive measures to minimise our environmental footprint, comply with relevant legal requirements, and achieve our objectives.

Fleet Management: Live Tracking, Journey Planning, and Emissions Reduction

Pollution caused by traffic is a significant issue, and we are committed to reducing our fleet’s environmental impact:

Live Tracking and Route Optimisation: Using advanced technology, we plan the most efficient routes for our vehicles and monitor their locations in real time.
Emission Reduction: Our fleet is entirely ULEZ (Ultra Low Emission Zone) compliant, and we no longer use diesel vehicles.

These measures allow us to reduce mileage, lower emissions, and contribute to cleaner air in the communities we serve.

Energy Efficiency in Properties and Energy Suppliers

Properties: Our facilities operate with energy-saving measures such as LED lighting and active lighting systems.
Energy Suppliers: We partner with suppliers committed to reducing their carbon impact and improving clean energy sources.

Sustainable Supply Chain

We hold our suppliers to the same high environmental, social, and governance (ESG) standards that we adhere to. Examples include:
Washroom Service Providers: Zero-to-landfill policies ensure all waste is recycled or responsibly managed.

Selden Cleaning Materials:

Products are 100% biodegradable, meeting EU Detergents Regulation standards.
Effluent waste is disposed of through on-site biological treatment, achieving 90% biodegradation within 24 hours.

Numatic Cleaning Equipment:

Incorporates a 30% reduction in energy consumption while maintaining high performance.
Made from high-quality recycled plastics using sustainable manufacturing practices.
Partnership with charity: water, donating 5,000 liters of clean water for every purchase of a 244NX unit.

Staff Training and Waste Management

Training: All staff are extensively trained in effective cleaning methods, waste management practices, and sustainability principles, including:

Waste segregation and recycling.
Safe handling and usage of materials to minimise waste.

Plastic Waste Reduction:

Cleaning sprays and liquid products are refilled from larger containers, reducing single-use plastic.
Proper labelling ensures safety and avoids cross-contamination.
Spray bottles and cleaning cloths are recycled at the end of their lifecycles.

Energy and Water Conservation

Our cleaning teams follow best practices to minimize energy and water consumption while maintaining exceptional standards:

Energy Efficiency

Using advanced, energy-saving cleaning equipment.
Optimising processes to reduce power usage.

Water Conservation:

Employing water-saving techniques for tasks such as window cleaning and pressure washing.

By adopting these practices, we not only ensure compliance with environmental responsibilities but also help preserve natural resources for our clients and future generations.

Social Commitment

Charity support in 2025

In 2025, Ambassador Services is proud to announce its support for Cancer Research UK and the Motor Neurone Disease Association (MNDA). A percentage of our profits will be dedicated to these two important charities, both of which hold profound personal significance to the company’s owners

Cancer Research UK

Cancer Research UK is the world’s largest independent cancer research organisation, committed to saving lives through ground breaking research, awareness campaigns, and public policy advocacy.

– Registered as a charity in the United Kingdom and the Isle of Man.

– Formed on 4 February 2002 through the merger of The Cancer Research Campaign and the Imperial Cancer Research Fund.

– Conducts pioneering research through its own teams and by funding external researchers.

– Provides vital information and support for those affected by cancer.

Motor Neurone Disease Association (MNDA)

The Motor Neurone Disease Association is the leading national charity in England, Wales, and Northern Ireland dedicated to supporting individuals living with motor neurone disease (MND), a condition that affects the nerves controlling voluntary muscle movement.

– Focused on improving care for those affected by MND.

– Funds critical research to better understand and treat the condition.

– Leads advocacy efforts to raise awareness and influence public policy.

By supporting these charities, Ambassador Services aims to contribute to their vital missions, helping improve lives and make a positive impact on society

Ambassador Modern Slavery & Human Trafficking Policy

At Ambassador Services, we are firmly committed to upholding civil and human rights throughout our operations and supply chains. This includes:

– Prohibiting Modern Slavery and Human Trafficking: We strictly prohibit any participation in or connection with modern slavery, child labour, or human trafficking within our organisation or by those in our goods and services supply chains.

– Compliance: All officers, employees, and suppliers are required to comply with this policy, ensuring the protection and respect of human rights

Ambassador Equality Policy

We are dedicated to fostering a workplace that promotes diversity, equity, and inclusion. Our policy includes:

– Diversity and Inclusion: Creating a workforce that celebrates diversity in all its forms and ensures fair opportunities for all.

– A Safe and Respectful Workplace: Maintaining an environment free from all forms of discrimination, harassment, and bullying under any circumstances, including but not limited to:

Gender, gender identity, or expression.
Race, ethnicity, nationality, or ancestry.
Religion, creed, or beliefs.
Age, marital status, or sexual orientation.

– Fair Employment Practices: Ensuring that all decisions related to hiring, placement, promotion, transfer, compensation, and other employment practices are based solely on merit and are free from bias

Quality and Environmental Policy

Ambassador Services is committed to delivering excellence in service while maintaining a strong focus on sustainability.

– Service Standards: Ensuring all services meet or exceed relevant safety and quality standards to benefit our customers.

– Customer Satisfaction: Striving to build and maintain strong relationships with customers by providing exceptional service and retaining their trust.

– Environmental Responsibility: Adopting sustainable practices to minimise our environmental impact while maintaining high-quality service daily

Governance

ISO 9001:2015 Accreditation

Ambassador Services is proud to hold ISO 9001:2015 accreditation, a globally recognized standard for quality management. This accreditation underscores our commitment to:

– Continually improving our performance.

– Meeting and exceeding customer expectations.

– Maintaining a robust quality management system.

By implementing ISO 9001:2015 requirements, we have established effective processes and trained our staff to consistently deliver the highest standards of service.

Peninsula Business Services Ltd

To ensure full compliance with the latest legal requirements in employment law, Ambassador Services partners with Peninsula Business Services Ltd.

– Policy Development: Peninsula supports us in developing and promoting employment policies and procedures that foster good employment practices and equal opportunities.

– Compliance and Relations: This partnership ensures our company operates within a framework of sound employment relations and best practices.

SafeContractor Certification

Ambassador Services is certified by SafeContractor, a leading health and safety accreditation scheme aligned with the Common Assessment Standard (CAS).

– Scope: Covers quality management, environmental practices, health and safety, and social responsibility.

– Benefits: Enhances our reputation, builds stakeholder trust, improves efficiency, and mitigates risks while supporting compliance with CDM regulations.

Ethical Policy

Our company is committed to maintaining high standards of business ethics through:

– A strong code of ethics and business conduct.

– Ongoing ethics training for employees.

– Promotion of a culture rooted in integrity, honesty, and ethical responsibility in all business activities.

Anti-Bribery and Corruption Policy

Ambassador Services upholds a zero-tolerance approach to bribery and corruption. Key principles include:

– Prohibiting bribery or corruption involving any of our officers or employees.

– Avoiding investments or associations with industries that have negative social impacts, such as gambling, tobacco, pornography, or weapons manufacture/sales.

– Maintaining detailed policies covering anti-bribery, conflicts of interest, codes of conduct, privacy, and human resources.

Ambassador Anti-money laundering Policy

We are committed to preventing and prohibiting any form of money laundering within our business. This includes ensuring that:

– No officer or employee engages in money laundering activities.

– Robust governance measures are in place to identify and mitigate risks related to corruption, bribery, and internal misconduct.

Ambassador Health and Safety Policy

Ambassador Services is dedicated to ensuring the health and safety of its employees, customers, and stakeholders. This includes:

– Full compliance with workplace health and safety laws and standards.

– Proactive measures to mitigate risks and maintain a safe working environment.

Data Protection (GDPR) Policy

Our company upholds strict privacy and data security measures to protect the personal and sensitive information of all stakeholders. This includes:

– Compliance with GDPR and other relevant data protection laws.

Implementing robust systems to safeguard privacy and maintain confidentiality

Our Happy Customers

I have know and used Ambassador Services for site cleaning and maintenance since 1996. Ambassador has always supplied an excellent service and has helped me to maintain very high standards in my business.

Since Ambassador started in September 2015, the improvement in the quality of the cleaning has been remarkable. The team have worked tirelessly to get everything just as we want it, for which we are very appreciative. The best thing about Ambassador is their pro-activeness and their excellent communication. In addition to their high quality of work and attention to detail, their prices are very competitive. I would not hesitate to recommend Ambassador. They have honestly transformed our offices and made my life a lot easier!

I have been using Ambassador for over 12 years now and wouldn’t use anyone else, they are the most reliable and trustworthy supplier that I use, their quality and attention to detail is outstanding. Great company with great staff!

I have used Ambassador Services for our daily cleaning services, ever since we moved into our current London office premises over three years ago, and we are more than happy with the service provided by Martin Page and the team. I find Ambassador Services to be diligent, proactive and professional, and always willing to go above and beyond. I have no hesitation in recommending Ambassador Services accordingly.

Ambassador Services have been looking after us for many years. Seven years ago, we moved into a prestige’s newly built building in the heart of the City of London our offices look as good today as they did then, this is down to the dedication of the management and their cleaning staff.

We have used Ambassador services since 2016. We are a property management company, our clients landscaping requirements range from large estates both(commercial and residential) to smaller gardens. The work Ambassador carry out is always of a high quality with good attention to detail. No request is ever to big or too small and is always actioned quickly and efficiently. The team when onsite are always well presented and polite. We would have no hesitation in recommending their services.

Having worked with Ambassador for a number of years I cannot fault the consistent high level of service they provide, it is clear they take pride in their work and this is reflected in the results. From regular contract works such as landscaping to fabric repairs and major projects the consistent quality means they are usually the first on the tender list. The experience they bring is invaluable at times and they are frequently able to offer an alternative solution to a problem that has not been previously considered and this has resulted in considerable savings over the years.

ESG

As a company, Ambassador Services are continually searching for initiatives to help improve our own carbon footprint and closely monitor our impact on the environment.

Our Happy Customers

Ambassador Services

Our Services

Head Office